Guests with Additional Needs

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Universal Orlando Resort is committed to providing access and accommodation for as many guests as possible.

Universal Orlando Resort

Wheelchairs Users

At most attractions, the story telling begins in the queue. All attraction queues are accessible to guests using manual wheelchairs (with the exception of Pteranodon Flyers™ in Universal's Islands of Adventure™—see an Attractions Attendant for assistance). You will also find specific boarding requirements and accommodations for those using wheelchairs. You may transfer yourself to the ride vehicle seat if capable to do so.

None of the ride vehicles or attraction queues at Universal Orlando™ can accommodate Electric Convenience Vehicles (ECVs) or motorized wheelchairs, except from the Hogwarts™ Express. At the attractions that can accommodate manual wheelchairs, you may transfer from your ECV or motorized wheelchair into a manual wheelchair provided at each location. Please see an Attractions Attendant for assistance.

Also accessible for wheelchair users is Universal Orlando Resort's shopping and dining venues. Stage shows and parades have reserved “Accessible Viewing” areas marked with the International Symbol of Accessibility. An attendant will be able to assist you.

All Universal Orlando™ hotels comply with accessibility requirements to ensure specially equipped guest rooms are available to ensure a comfortable stay. All accessible guest room entrances also include room numbers in Braille.

Accessible Guest Rooms include:

Entry doors are 36" wide

Accessible peepholes

Closets with rods at 48" high

Toilets with grab bars

Bathroom choices include roll-in shower stall with adjustable shower head or combination shower/tub with adjustable shower head, tub seat and hand bar

Closed-caption TV

Smoke detector with light

Cognitive Disabilities

There are so many entertainment offerings at Universal Orlando Resort that may overstimulate the senses, from lively energetic shows to high-speed attractions.

In order to help each guest enjoy their time in the parks comfortably and safely, a full guide has been created to outline what to expect in each theme park, including attraction information, dining information and other helpful resources.

Click here to download.

Guests With Prostheses

Before getting on any attraction, guests with prosthetic arms or hands must ensure the limb is properly attached and able to grasp the ride restraint on attractions where prosthetics are permitted.

Certain attractions require prosthetic limbs to be removed.

Attractions That Require Removal Of All Prosthetic Limbs

Universal's Islands of Adventure™

Pteranodon Flyers™

Universal Studios Florida™

Hollywood Rip Ride Rockit™ (when seated, you must have one natural full leg and one natural leg that extends to the edge of the seat or terminates below the knee)

Attractions That Require The Securing Of All Prosthetic Limbs

Universal's Islands of Adventure™

The Amazing Adventures of Spider-Man®

The Cat in the Hat™

Doctor Doom’s Fearfall®

Dudley Do-Right’s Ripsaw Falls®

Flight of the Hippogriff™

Harry Potter and the Forbidden Journey™

The High in the Sky Seuss Trolley Train Ride!™

The Incredible Hulk Coaster®

Jurassic Park River Adventure™

One Fish, Two Fish, Red Fish, Blue Fish™

Popeye & Bluto’s Bilge-Rat Barges®

Skull Island: Reign of Kong™

Storm Force Accelatron®

Universal Studios Florida™

Despicable Me Minion Mayhem™

E.T. Adventure™

Fast & Furious - Supercharged™

Fievel’s Playland™ Water Slide

Harry Potter and the Escape from Gringotts™ (When seated, one natural full leg must fit under the shin guard and the other leg, natural or prosthetic, must extend to the edge of the seat or terminate below the knee.)

Kang & Kodos’ Twirl ‘n’ Hurl

MEN IN BLACK™ Alien Attack™

Race Through New York Starring Jimmy Fallon™

Revenge of the Mummy™ (When seated, one natural full leg must fit under the shin guard and the other leg, natural or prosthetic, must extend to the edge of the seat or terminate below the knee.)

Shrek 4-D

The Simpsons Ride™

TRANSFORMERS: The Ride-3D

Woody Woodpecker’s Nuthouse Coaster™

Guests Using Oxygen Tanks/Devices

Due to the erratic movement of the attraction vehicles and specific special effects at Universal Orlando Resort, oxygen tanks are only permitted at the following locations:

Universal's Islands of Adventure™

Camp Jurassic™(except Pteranodon Flyers™)

Hogwarts™ Express – Hogsmeade™ Station

If I Ran the Zoo™

Jurassic Park Discovery Center™

Me Ship, The Olive®

Ollivanders™

Toon Amphitheatre

Universal Studios Florida™

A Day in the Park with Barney™

Animal Actors On Location!™

Curious George Goes to Town℠

Despicable Me Minion Mayhem™ (stationary seating)

FEAR FACTOR LIVE

Fievel’s Playland™ (except the water slide)

Hogwarts™ Express – King’s Cross Station

Ollivanders™

Shrek 4-D (stationary seating)

Universal Orlando’s Horror Make-Up Show™

Guests With Hearing Disabilities

Interpreting services in sign language are available each day for no extra charge at select in-park live action shows in Universal Studios Florida™ and Universal's Islands of Adventure™.

Guests with Vision Disabilities

Large Print and Braille Scripts

The Universal Orlando Resort Guide for Rider Safety and Accessibility is available for loan in large print and embossed in Braille at the Guest Services Lobbies at Universal Studios™ and Islands of Adventure™.

Also available for loan at Guest Services is large print and Braille scripts outlining the dialogue for in-park live action shows.

White Canes

Most attractions can accommodate those with a white cane, or they can safely position your cane in the ride vehicle. It may however need to be collapsed on some attractions.

Some attractions do not allow white canes due to safety restrictions. In this scenario, an Attractions Attendant will hold your cane for you after you’re seated. It will be available as soon as the attraction vehicle is stopped in the unload area.

The following attractions will hold your white cane until the attraction is complete:

Universal's Islands of Adventure™

Caro-Seuss-el™

Doctor Doom’s Fearfall®

Flight of the Hippogriff™

Harry Potter and the Forbidden Journey™

The Incredible Hulk Coaster®

Pteranodon Flyers™

Skull Island: Reign of Kong™

Universal Studios Florida™

E.T. Adventure™

Fievel’s Playland™ Water Slide

Harry Potter and the Escape from Gringott’s™

Hollywood Rip Ride Rockit™

MEN IN BLACK™ Alien Attack™

Race Through New York Starring Jimmy Fallon™

Revenge of the Mummy™

Woody Woodpecker’s Nuthouse Coaster™

Guests With Service Animals

Service animals that have been trained are more than welcome at Universal Orlando Resort™.

Animals who do not meet the definition of a Trained Service Animal will not be permitted in the park.

Service Animals must remain on a lead/harness and under the control of their handler at all times. They must remain on a leash or harness and under the owners control at all times.

All attractions have specific entry and boarding requirements, as well as portable kennels at certain attractions to help you make an informed decision about your service animal’s safety.

You will find selection locations throughout the parks where your service animal can be walked. For more information, please speak with an attendant.

info For more information call us on 0330 880 5014.